Contact us about Altascent.com
One of our experts will get back to you as soon as possible.
Frequently asked questions
Domain names are the first part of the address you type in to visit a website, for example google.com.
Most famous domain names end in ".com", although many other extensions exist, for example: wikipedia.org, or whitehouse.gov.
Owing a domain name allows you to control what that domain name points to. The most common two uses are: showing a website when someone types in that address, and receiving email (e.g. if you owned the domain google.com, you could use email@example.com).
Our experts will help walk you through the process when you buy. But here's a brief overview.
Once we've confirmed your payment, we transfer the domain between the current registrar and your new registrar. This usually involves you giving us a code or email address.
We will step you through the whole process, which typically takes less than a day.
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept Apple Pay and Google Pay on supported devices.
We also accept payment by wire transfer for purchases over $1000. If you choose to pay via instalments, we can't accept payment via wire transfer.
The logo will be provided in a format suitable for immediate commercial use.
Specifically, you receive both a vector file (either AI or EPS) which can be resized without loss of quality. If any fonts were used to create the logo, we will tell you.
Ownership of the logo design is transferred to you when you complete your purchase.
Assuming you pay immediately via card, the majority of transfers will be completed within 24 hours.
Our transfer process is largely automated, and will immediately ask for all and process the information to complete the process. Our support staff are on standby to help you with any questions you might have.
A registrar will charge a small fee (typically around $10 US dollars per year), to keep the domain registered. If you don't pay the fee, you will lose the domain.
Depending on the registrar you choose, you typically won't need to pay this fee when you buy the domain from Brandpa.
Domain names and trademarks are separate concepts. Owning a domain does not mean you own a trademark.
A domain name can only be owned by one person or organization in the whole world. Trademarks are typically granted for specific countries and services, for example 'consulting in the United States'.
Because trademark law varies depending on the locations you do business, you will need professional advice specify to your country.
Still have questions? Contact us.